Atlantic Capital Bank Online Privacy Statement
Effective date January 21, 2010
Atlantic Capital Bank takes steps to protect the privacy and confidentiality of your private banking information and we will not sell non-public personal information or share it with non-affiliated third parties except as permitted by law.
We maintain physical, electronic, and organizational safeguards to protect customer information. We review our policies and practices, monitor our computer networks, and test our security in order to ensure the confidentiality of customer information.
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you.
We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
If you decide to close your account(s) or become an inactive customer, we will continue to follow the privacy policies and practices as described in this notice.
Information That We Collect
We collect non-public personal information about you from the following sources:
- Information we receive from you on applications or other forms,
- Information about your transactions with us,
- Information about your transactions with nonaffiliated third parties,
- Information from a consumer reporting agency.
Protecting Information
The information we request is used to provide our customers with superior service and convenient access to the right products and services. We at Atlantic Capital Bank are committed to the following set of principles:
- We share information regarding customers within our bank and affiliated companies only in accordance with internal security standards, confidentiality policies, and applicable law.
- We hold our employees fully accountable to those standards, policies, and laws.
- We do not share information about our customers with other companies except in order to conduct our business, comply with applicable law, protect ourselves and our customers against fraud, or to make available special offers of products and services that we think may be of interest to our customers. We may also provide information to regulatory authorities and law enforcement officials in accordance with applicable law.
- We investigate customer inquiries regarding information received from Atlantic Capital Bank (or from a credit bureau reflecting information provided by Atlantic Capital Bank) that the customer believes to be inaccurate or incorrect. Customers should notify us if they receive information regarding their Atlantic Capital Bank account(s) that they believe to be inaccurate.
When is personal information collected online?
Applications
When you apply for either a deposit account or a loan, or when you enroll in Internet Banking, you will be asked for personal information in order to process your application. The bank and its business partners who will help provide you with the requested product or service may retain this information.
Internet Banking and Bill Paying
When you bank online with Online Banking or use the bill paying feature offered by Atlantic Capital Bank and our business partner who helps us deliver these services to you; we will have access to your business information. This information is retained on either the bank's or our partner's systems in order to provide you with the services you have requested.
E-mail
When you send us an e-mail, we will retain the content of your e-mail, your e-mail address, and our response in order to handle any follow-up questions that you may have. E-mail sent through the Internet is not secure. Do not use e-mail to send us confidential information such as credit card numbers, PIN numbers, passwords, Social Security Numbers, Account numbers, or other important and confidential information.
Can I be taken off any solicitation lists?
Sometimes we send our customers information about products and services that we think will be of interest to them. If you do not wish to receive this information, please call us at (877) 764-2265.
Can I check my personal information to see if it is correct?
If you have any reason to believe that your personal information retained at Atlantic Capital Bank is inaccurate, please call us at (877) 764-2265. We will investigate the problem and, if appropriate, update the bank's records.
As we move forward in developing new products and services in an era of vast technological change, we will continue to maintain our dedication to ensuring that customer information is properly used and appropriately safeguarded.
If you have any questions that were not answered by this section, please call us at (877) 764-2265.
Definitions
"We", "our", and "us", when used in this policy, mean Atlantic Capital Bank. When we use the words "you" and "your" we mean the following types of customers:
- All of our consumer customers who have a continuing relationship with us such as:
- Deposit account
- Loan account
- Retail installment contract we hold and service
- All former customers
Children’s Online Privacy
This website is not intended for use by children under the age of 13 and we do not knowingly collect information on this website from children under the age of 13.
Important Financial Privacy Terms
Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records.
An affiliate, such as a trust, insurance or brokerage company, is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.
A nonaffiliated third party is a company that is not an affiliate of ours.
Changes to the Atlantic Capital Bank Online Privacy Policy
If we make changes to our Online Privacy Policy, we will post the revised policy on this website and change the “Effective” date at the top of the Online Privacy Policy. Checking the “Effective” date above will allow you to determine whether the Online Privacy Policy has been changed since your last visit to our website.
